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Additional Information on Refund and Returns Policy
We at NOEY strive to make your shopping experience as seamless and enjoyable as possible.
In addition to our Refund and Returns Policy, we would like to provide you with some additional
information to ensure that you are fully informed and confident in your purchases.
🌍 International Returns & Refunds
For our valued international customers, the same return and refund guidelines apply as for our domestic customers.
However, please note that any customs, duties, or taxes paid on international orders are non-refundable.
The customer is responsible for all return shipping costs, as well as any additional fees incurred during the return process.
💳 Processing Time for Returns & Refunds
While we aim to process returns and refunds as quickly as possible, please be aware that it may
take up to 14 business days from the date we receive your returned item(s) for the entire process
to be completed. This includes the time required for inspection, approval, and processing of the refund.
We appreciate your patience during this process.
📝 Custom or Made-to-Order Items
Please note that custom or made-to-order items, including those with personalization or alterations,
are not eligible for return or refund. These items are specifically tailored to your requirements and cannot be resold.
We encourage you to carefully review all details before placing your order for such items.
🎁 Gift Returns & Store Credit
If you received an item from NOEY as a gift and wish to return it, please follow the standard return process outlined above.
Once the return is approved, you will receive store credit for the value of the returned item, which can be used towards future purchases on our website.
📞 Customer Support
Our dedicated customer support team is available to address any questions or concerns you
may have regarding our Refund and Returns Policy or your specific order. You can reach us via email
at ciel@noeyshop.com or through our website's live chat feature during our regular business hours.
At NOEY, your satisfaction is our top priority. We are committed to providing you with not only an
exquisite range of fashion-forward apparel but also an outstanding customer experience.
Thank you for choosing NOEY, and we look forward to serving you in the future.